Relais Della Porta

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Beautiful property, helpful staff, good location

The staff, Flavia is a sweetheart, very helpful and kind. She even helped carry our luggage, explained in great detail how everything works and even gave us historic background on the building itself as well as great places to eat and offered to get us tickets and a private taxi to show us around. Ana at the complementary breakfast is wonderful, ready to get us whatever we need, made me fresh eggs to order, very pleasant and kind. The room was amazing everything worked perfect, ice cold air and amazing bed, pillows and sheets. The bathroom has great water pressure, hand held shower faucet, and nice towels changed daily as well as our room cleaned without having to ask. The area is super safe, great central location, all in all an awesome place to stay, you won’t be disappointed, we will definitely be back. ❤️

Beware!!... I booked a room at Relais Della Porta and was put in a room at the inferior hotel next door (Relais Ammira) which I believe is the same owner. After 22 hours of travel, I was exhausted and didn't want to deal with it in the moment. The next day I was told that the room they gave me was bigger than the one I booked and had a jacuzzi tub. (I have no interest in a jacuzzi tub.). I booked a hotel with charm, and I got a hotel that felt like a dormitory. Ammira has NO charm. Since I was only staying 2 nights, I was not interested in changing rooms but would have appreciated some form of compensation, which they refused. I overpaid for what I got, I did not get the room I booked, and I definitely feel swindled.

Let's start with the positives: The location can't be beat if wanting to explore Naple's historic center. Plenty of restaurants and shops were close by. The beds were the softest in all of my two weeks touring of Italy. I prefer my rooms cooler and the a/c unit was excellent. Bell hop and breakfast staff were so nice. Breakfast was good! Receptionist was able to arrange airport transport very easily and quickly. The so-so("negatives"): The receptionist was a bit cold and indifferent. My room orientation was odd. I had to go up a narrow set up stairs after the elevator and an immediate step up when opening the room door. The bathroom orientation was also strange as it was long and narrow. There was a persistent musty/mildewy smell that did not get better after keeping the windows open. I saw most of the other rooms were in the regular hallways so perhaps those don't have these issues.

Breakfast was fresh. Replenished regularly,when low. Many choices available. Staff was very pleasant and helpful. Clean room,but I had to walk up and down stairs to get to it. Not good for my back and hard to carry luggage. The hotel still appeared to be in refurbishing stage. Was told it was a Very old palace. Location was good. Able to walk to what we wanted to see. Check other online searches for availability and room rate other than Expedia. I paid $40. More than my travel companions who booked thru bookings.com And they both had better accommodations My room was standard , they had junior suite.

Very nice we will be back!!

This hotel was a gem in the middle of a chaotic city like Naples. It was in the perfect location, served great breakfast, and the staff was amazing. Alessandro created a wonderful itinerary for the day that I used. I would stay here again.

The staff.

Wanted to love this hotel, but the rooms have stairs which was difficult for my older group. You also have to enter through a small door behind a large door, take a coin-operated elevator to the 3rd floor to locate the hotel lobby which we found cumbersome, especially with luggage. Experience was not worth the price paid.

Great stay, great location, great service, perfect weekend!