Amazing Staff (Ericka is a Star), but Severe Cleanliness & Management Issues Iwant to highly praise the front desk staff, who worked under extreme pressure. Erica and her team were great. Despite a massive Hilton system check-in outage that caused chaotic, long lines, she smiled through the stress and handled guests with grace. As a disabled traveler, navigating that long wait was exhausting, and Ericka’s warmth was a huge relief. Unfortunately, my room experience was highly disappointing. Exhausted from the check-in ordeal, I went straight to bed to recover. When I woke up Saturday morning, I was horrified to discover the sheets were stained with what appeared to be feces.The front desk staff helped me change the sheets immediately. They kindly comped one day of valet and provided a breakfast voucher upon request, which I appreciated. However, these small tokens do not match the severity of sleeping in an unhygienic bed.While the hourly staff did their best, management has been completely absent. For a health and safety issue this severe, a manager should have proactively contacted me to apologize and offer a future free night. The staff deserves 5 stars, but management's lack of oversight leaves a lot to be desired.
Parking (frais supplémentaires)