Unfortunately, our stay was extremely disappointing and did not meet the standards I expected from DoubleTree by Hilton.
We stayed in Room 239 on Friday and Saturday nights. The temperature in the room remained around 78°F, even though we had the thermostat set to 65°F. The room was extremely muggy, and our bedding actually became damp. We contacted the front desk regarding the issue, but it was not resolved.
On Sunday, when we contacted the front desk again, the representative told us that there had been “a lot of issues with that hallway” on the second floor. We were then given the option to check out and receive a refund for Sunday night or move to another room.
We chose to move to Room 610 rather than leave the hotel. Unfortunately, the second room was also not properly cooled. The temperature only reached approximately 75°F, and the hallway had a very strong marijuana odor. Again, the room was extremely humid and uncomfortable, and the bedding was damp.
At no point during our stay were we provided with a room that had functioning air conditioning or the comfortable environment we paid for. We spent two nights in a room that was approximately 78°F, had to pack up and move rooms on our final day, and then experienced essentially the same HVAC problem in the new room.
This was not an acceptable hotel experience, particularly for a stay at a DoubleTree by Hilton. We paid for a comfortable hotel room and did not receive the basic accommodation we paid for.
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