Best Western Grant Park Hotel

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I recently stayed at the Best Western in downtown Chicago, and overall it was a decent experience with a few highs and lows. The room was clean, and housekeeping did a great job throughout my stay. The front desk staff were also friendly, welcoming, and helpful whenever I had questions. The evening valet attendant was fantastic—very polite, professional, and genuinely pleasant to deal with. Unfortunately, the room itself had a couple of issues. The shower leaked, and the bathroom didn’t have an exhaust fan, which made it feel humid after showering. The biggest downside, though, was the morning valet attendant. He was disrespectful, had an attitude when speaking to me, and made the experience frustrating. When I asked for my car, he would walk away instead of communicating and even seemed to avoid me. It left a really negative impression and honestly put a damper on my day. If it weren’t for that experience, I would have rated my stay much higher because everyone else—from the front desk to housekeeping and the evening valet, provided excellent customer service. I hope management addresses the issue, as one employee shouldn’t overshadow the hard work of the rest of the staff.

Great location overlooking Grant Park and Field Museum, great bus and train connections, AC was needed and appreciated, so was coffee in lobby and ice water with real fruit. So appreciated a reasonably priced room when I needed sudden accommodations. Bed and shower were perfect. Thank you very much.

Room was pretty dirty smelled like there was mold in there. Main door had a pick up on the bottom for hardly any privacy.

Great location, wonderful staff, and comfortable room. This was a perfect place to commute to McCormick Place and still be in the middle of downtown Chicago.

Nice place to stay close to everything

It was very safe on the bed. The AC was in the perfect condition possible in the room, the only things I want to complain about is the TV Channel not going to YouTube. A lot of modern TVs should go to YouTube. The water not going to hot mode, and there are no microwaves.

The rooms were average in terms of cleanliness- not unclean but also dirty in the corners of the rooms and the carpet also felt not clean. The drain in the bathtub is slow draining. The shower curtain doesn't stay completely shut due to the nature of the curved rod. Room service occurs at odd times of the day, but it's not a problem necessarily. Breakfast is at an additional cost. The staff are exceptionally friendly. I experienced no problems with the visit.

I was impressed with this property, especially for the price. The staff was extremely friendly and helpful, our room was ready earlier than expected, and the room was quiet. Our beds were very comfortable and the location was great. I will definitely stay here again if I go to Chicago.

I had a great view of the park, lake and city because I was in a corner room. It was within walking distance of the park, beach, and train station. I didn't get a chance to go this time but next time I am going to visit the tourcher museum which is also within walking distance. The room was clean and the staff was friendly. I would stay there again.

Beds were super small but our view made up for that! Super easy to walk around…a convenience store right downstairs and a bakery! The staff was super nice and helpful! We would stay here again… not the fanciest but it’s an old building. 4 stars