From the moment my wife entered the hotel Eduardo was helpful with luggage and my wife's mobility issue. A rented scooter which had earlier been delivered to hotel from 3rd party was made available. Shiana at the desk was very helpful in getting a young trainee to help with luggage to our room on 8th floor. During our stay Sun our bar tender was helpful with info about BCN and getting us food and drinks. Very hospitable, helpful and constantly checking on us and his guests at the bar. I was impressed with his servants heart. Sun genuinely wants to please his customers. I found throughout our stay the entire staff to be courteous, respectful and eager to be of service. The leadership team deserves credit for creating a culture of hospitality usually only found in high-end hotels. The 4 Points Diagonal in Barcelona is high-end in my book. Thank you so much! Mayo's from Decatur, Al. USA..
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