Villa Mazarin Aigues Mortes

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Beautiful hotel which should have been a memorable experience however one person at the front desk totally ruined our whole experience. Golden rule of hospitality is first impression is everything and your front of office is always first impression. We were treated so poorly by the rude, unhelpful, unkind and actually nasty front of desk manager that we will never return nor would I recommend this hotel to anyone. There were numerous incidents regarding directions to the parking garage, to my knowledge of directions, to access to the sauna, to the WiFi which was not working , to luggage access to our room up two flights of stairs…but the cherry on the top was when I called reception to let them know there was no “soap” in the bathroom was that I was told I “must come downstairs to get it.” I don’t care this is a 5 star establishment…no hotel 1 or 5 star has no soap in the bathrooms and then tells you to fetch it. When said person whom I shall not name realised by the tone in my voice that that was the final straw, he quickly ran up to the room with a bar of soap. I always read reviews for hotels before I book and the first 10 reviews for Villa Mazarin are all 5 star! Once I started reading further after my encounter with this rude staff member it became clear this is an ongoing serious problem at this establishment. The next morning at the hotel I was told hey are aware of the problem and he is a problem. Sort out your rude staff or Villa Mazarin is not worth visiting

Clean with old stone staircase and large rooms

This hotel has a lovely courtyard, large confortable rooms with a large bathroom, a convenient location, and some of the nicest food we have had in the south of France. You cannot go wrong with Villa Mazarin. The dinner was delicious and drinks tasty. When you walk the walls ans ramparts be sure to look in at the villa from above for a lovely perspective.

Pure elegance! The room was spectacular, the staff, indoor pool, fitness room, and courtyard were all top notch. The food, outstanding! To stay inside the walls of the medieval city of Aigues Mortes was a dream. ❤️

5 th visit to Villa Mazarin. Love it! Quaint beautiful property! Great location!

A beautiful hotel located inside Aigues des Mortes. The room was beautiful and well appointed. The bathroom was huge and the shower was nice but it didn’t have handicap assist bars which made it difficult to get in and out of the shower. The desk staff wasn’t the greatest for a 5 star hotel, just doing the minimum and not offering anything in the way of suggestions of instructions for parking. The dining area and inside patio are gorgeous. Breakfast was mediocre but passable. Served at the table…. I had a pot of scrambled eggs, one piece of salmon, some fruit, and coffee. The fortress is very nice and the town is pleasant. Had nice meals in local restaurants and toured the area by jeep and got up close to the bulls and white horses. The tour was excellent.

Great location, comfortable room, the pool was wonderful and the dinner we had there was simply amazing!

Great place, nice service, awesome breakfast

Beautiful medieval town on the water overlooking the salt mines. Hotel and room are gorgeous and food is great

Beautiful hotel,spacious room and bathroom, excellent bedding, welcoming staff. We particularly enjoyed the swimming pool which was bigger than what we thought based on the pictures. The courtyard is lovely spacious. As onsite Parking was full when we checked in, the hotel lent us a discount card for a nearby parking which worked fine for us. Book parking ahead if you prefer to avoid walking. If I had one recommendation to make would be for the hotel to find a solution for guests “reserving” sunbeds. In the end, we could not use them.