We stayed this weekend at the BW Premier Downtown Houston while we were here for volleyball. Overall, fine, but for $500 for two nights, I expect a better experience; especially when a great experience has so little to do with the building. The rooms were fine, if basic. The day we were set to check in, they informed us — and only because I called — there is now a parking fee when the booking site clearly calls out that parking is included and the latest review from less than a week ago calls it out. The hotel has recently been renovated but it doesn’t look like they’re done. The linens feel cheap. And nobody was at the desk or answering the phones for well over an hour this morning as we were trying to check out, for a receipt because there is a hold on my credit card (also not disclosed on the booking site). The location is ok but there was a broken glass pipe a few feet from my car this morning.
Adding to the frustration, the hotel charged me a $40 parking fee for two days, instead of reconciling from the $100 hold, resulting in $140 now pending on my credit card. I anticipate the credit card company will release the hold, but the wait is a massive inconvenience. At Hilton or Marriott, I've found that incidental charges are no longer an issue. Given that you have my credit card details, you could process any charges when I check out, rather than placing inconvenient holds. Overall a mid-okay stay, but I definitely won’t stay here again.
Parking gratuit