I would not recommend staying at C. Baldwin Houston.
Our experience did not match the price or the expectations set by the Expedia listing. Customer service was poor from the start. We requested extra washcloths and towels but were told no one was available to bring them until 6:00 a.m. Even then, no one ever delivered them.
The Expedia listing also advertised complimentary breakfast, but we had to pay for it. We were never informed about the $100 per night incidental hold either. We booked expecting to pay around $93, so the additional charges were an unpleasant surprise.
The room didn’t have an iron or ironing board. After requesting one, we received a broken iron that leaked water all over my wife’s dress an hour before our event. Even after reporting it, there was no sense of urgency. It took another hour and a half to receive a replacement iron, causing unnecessary stress while we were trying to get ready.
Room service was another disappointment. We ordered a single plate of fries, and the total came to $23.33 after an automatic gratuity was added. To make matters worse, the fries arrived cold.
Between the poor customer service, misleading booking information, unexpected fees, missing amenities, slow response times, and overpriced, low-quality food, this hotel was nowhere near worth the cost. I would not stay at C. Baldwin Houston again.
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