WS St Germain - Quartier Latin

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A self check-in process that was not revealed until after the reservation was made. Would not have selected this property. Process included four security doors each with a different code. Codes not received until arrival in Paris and my prompting. Not advisable to arrive after dark since there are no lights at doors. Flashlight necessary. Communication with WS is marginal at best. Hard to hear or understand the staff in some other part of the world. Although promoted as a 24 hour covered service, WS was not always promptly available, calling back hours later. Room is spartan with a mattress without a sheet, only a mattress cover. Addressed with house keeping staff no avail. Trash was not removed after asked. Safe would not work even after staff was called twice and dispatched to fix. Had to carry valuables and passport around Paris making us vulnerable to crime. The refrigerator leaked and required frequent mopping. An office chair with wheels was placed in the room on the second day for no apparent reason. Became a safety hazard. The property did not offer any value commensurate with the price. The only acceptable outcome for our dissatisfaction would be at least a one-night rebate. Working with American Express to stop payment.

This place was perfect for our needs! We were well within walking distance to Notre Dame and other sites on the right bank. Metro and buses were easily accessible.

This is an unmanned apartment hostel, not an aprtement hotel. Check in was horrible and complicated. Hotel had no signs so was difficult to find. Then requiring internet access on your phone and 4(!) different codes for different doors. These were not sent on hotels.com messages but in separate email that since it came from a company went straight to spam. Entrance in what in the evening is an unlit creepy courtyard, very easy for a robbery if they walk in the main door after you. Felt unsafe. Then new door and no elevator, had to haul suitcases up two long stairways. Then two more doors with different codes. Room spacious but noisy (you can hear everything from street and neighbours) and hostel standard. No security lock on door, added to unsafety. Check out 11, but no place to store luggage. Customer service suggested we downloaded a third party app that then directed us to a low price store a block down where we were to store suitcases in the staff hallway of the grocery store with no security regarding theft from luggage and with all of the employees of the store having full access. Horrible experience. Travelled with family. Should be a lot more information of this on hotels.com as we would never had booked would we have known. Might be ok for group of 20 something friends on interrail i.e if not concerned for safety.

Trop. Bruyant métro et.c… Et pas de chances nos voisins étaient particulièrement bruyant également … murs aussi fins que du papier à cigarette … Logement propre Literie très moyennement confortable

La chambre était propre , la personne de l’entretien très agréable . Un peu bruyant la nuit et manque de rangement dans la salle de bain . Emplacement top

Only thing great about this apartment was its location. Majority of the big tourist spots within 15 mins. Its not an apartment, its a tiny room which has had a tiny bathroom cut off it. 4 codes to get into your room! The

The room was so small and noisy because it's on the busy road. Also, they had no AC and you need to remember 4 code to be able to enter in the room...1 for the main entrance, one for the stairs, another one for the hall and finally one code for the room. But th location was excellent.

Negative: 1. Our door wouldn’t lock! The maintenance guy fight No elevator (which is relevant because I was with my elderly parents)

I'm really upset that Expedia recommend this hotel to me. The rate was over 400$ for a 2 star hotel with no reception. I needed 4 codes to enter the premises. The place was old and dirty with limited lighting. One of my worst hotel experience.