From the moment we arrived they knew I was in a bad situation. I was visiting a member who was in the emergency room and I had arrived early because it wasn't going well. When I called, they said there was no early check-in so I asked if I could wait in the lobby with my two children until check-in was available as we drove in from out of state. After one hour of watching us sit there they said they could get us in that they felt bad and would only be charging us an early check-in fee, which of course I was extremely grateful for. However, my mom and I had paid for this room prior in full online. So I felt as if I was being taken advantage of giving my situation that I was there with my two children with no car no availability to do anything, I paid what they asked me to pay for even when I showed them that I paid it in Full. She said they didn't see anything like that in their computer. I showed her the receipt but didn't want to argue because my kids retired. My mom tried to show them the same thing they said well I already paid with my credit card. I let the Front Desk know the first day that the fridge did not work that the bathroom was dirty and the Wi-Fi didn't work. Nothing was done.
Parking gratuit pour les camping-cars, camions et bus