We paid extra for an executive room with access to the lounge. Room was on the top floor and was dated. There were horrible splash stains on the base of the bed. Only when we checked in were we told that food and alcohol in the executive lounge were only available between 5pm and 8pm - the time we would be out. We got back at 7.50 and headed up to chill out in the 'lounge'. It was more like a staff canteen. No sofas. People playing loud music on their phone! The minute we entered the member of staff shouted "you've got 10 mins before the food is taken away!". We also found out that the fridge with soft drinks would be locked at 8pm as well leaving the only choices of tea, coffee, fruit juice, and water, pretzels and cookies. It wasn't very 'executive' or relaxing so we went back to the room to watch TV. TV had two remote controls with instructions however we tried for a long time and couldn't get the sky remote to work. We eventually gave up. Bed was comfy and shower was good pressure and breakfast was amazing!! Tip is to go down early. We were there at 8.30 and it was great however I've stayed before and gone down later when the queue for breakfast stretched right back to the lifts to the rooms (which are still being upgraded despite the work starting in June 2025 making for long waiting times). I've stayed here before in a normal room and had a better experience. I really wish I hadn't paid extra for the executive option. It wasn't worth it. A very disappointing visit!
Parking (frais supplémentaires)