Magnificent hotel, made even better by the most incredible customer service one could ask for. At every level and every part of the hotel, the staff and service are immaculate.
The rooms are a little dated for this level of hotel and could use some updating or at least some color/character or local vibe which one would expect from a hotel of this kind.
The hotel is beautiful and full of old world class and elegance. The lobby is a work of art and the restaurants, pool, gym and all other facilities are top notch. The breakfast is plentiful and probably the best I've experienced on my many stays in Manila. My only advice would be to get there early because it gets crowded pretty fast, especially on weekends.
The only negative was that one out of three elevators was out of use for my entire extended stay and it was quite inconvenient. There is no sign alerting guests to this and no one at the reception or concierge informs guests of this inconvenience at check-in or any point of my stay regarding how long it would take, which is something I would expect from a 5 stay hotel like this. When the hotel is full it caused delays and very crowded elevators.
Zone fumeur