CozySuites - Penrose

Les classements par étoiles sont basés sur l'aperçu des informations de l'établissement par Klook (tels que les services et installations inclus, etc.) et sont fournis à titre indicatif uniquement.

Great location at a great price. Large, clean room. Easy parking. Love the neighborhood; so many walkable places. Would definitely stay here again.

The initial entrance is tricky because you need the key fab (which is in the room you don’t have access to yet) in order to enter the building, use the elevator, or the stairs. The condo itself was fine, although the listing said there was sofa bed, this was not true. There was a sofa but it did not convert into a bed which was very disappointing. Additionally, the water pressure in the shower was terrible. It was clean, it was a great location, it was safe, but the details listed and the poor chat communication with the host team was disappointing.

The unit was clean and was in good condition upon arrival. The communication on how to access the unit along with parking pass information was well outlined and easy to follow. The location was safe and gave easy access to restaurants. I was not a fan of the mattress. It was sufficient, but not as supportive as I would have liked. The walls in the unit were thin. You could hear noise from outside of the unit all night. I would recommend having a charging station somewhere within the unit that has USB and USB-C ports. Beware that the owner is strict on the non-refundable policy. We had to leave a day early due to a weather state of emergency and our flights were changed. The owner was not willing to make any exceptions to refund us for the unused day. It was disappointing knowing that the change was due to no fault of our own and we were still charged for the full price of the stay. The owner was fully aware of the storm coming because several times throughout the stay I received text messages instructing me on what to due inside of the unit to prevent the pipes from freezing, none of which were required on the stay policy. We would have been better off staying in a hotel.

Clean and safe. Need more towels. Need more Fobs for entry and elevator use (at least 2). Instructions were cumbersome to read in the app.

Note, this is a self check in property. Had to go to their website and upload credit card info and photo of ID in order to receive check in instructions and access to the property. Inconvenient, given I use Orbitz to avoid these hassles, but not a big deal. Here is the kicker - they never sent check in instructions. When I arrived, I called from outside the property. They still could not give me instructions on how to access the place while I was sitting outside. Ultimately, they told me if I wanted to cancel, I could receive a refund. Not many options, since I could not get in. Very inconvenient that I had to find another place last minute. So I canceled. The next day they sent me a note saying that because I canceled less than 24 hours in advance, they would not give refund. Orbitz was not helpful at all. They also do not stand behind their product and suppliers. They refused refund. Ultimately, I paid for a night at this property and was never given instructions to access it. Only canceled because they would. It give me a room. Neither company will refund. I recommend you book somewhere else.