Upon arrival I was given a smoking room. Now to ensure I had not mistakenly booked a smoking room, I looked at my reservation. No, I had clearly booked a NON-smoking room. The smell was so horrendous it was difficult to sleep and my entire suitcase of clothing smelled for the rest of my week long trip. The breakfast looked like the food had been sitting out for hours(meats, etc) and I was concerned about getting ill eating it. The only bright spot was I was able to take a bottle of water. The rest of the food was not worth even going up for. Then to top it off, I had been given a very reasonable quote the evening before for a car service for touring the next day. Upon check out the price suddenly changed drastically. No thanks. I then gave my credit card to pay, which has a chip. They DAMAGED my credit card continuously trying to swipe it. Then, they repeatedly told me it was MY card that was not working and insisted I would have to go to an ATM to withdraw money. They even put the hotel manager on the phone. I repeatedly tried to explain to him that if there was a problem with the card, then there was a FREE way to call my credit card company. He refused. Then, lo and behold another customer checked out and they realized it was THEIR problem with their machine. Go figure! I wasted an HOUR of my time that morning handling the mess. At that point I refused any kind of car service into the city and left on foot to the metro. WORST HOTEL STAY EVER!
Services de voiturettes (frais supplémentaires)