Hostal Antón Martín

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I rarely write negative hotel reviews, but I rely on reviews when choosing hotels, so I feel obligated to share our experience. The positives: the location is excellent, within walking distance of the Prado with plenty of restaurants and shops nearby. With one exception, the staff we encountered were friendly. The breakfast was very good, and the laundry service was fast and well done. Unfortunately, everything else was disappointing. This property charges full-service hotel prices—we paid up to $245 per night—but delivers the service of a budget hostel. A few weeks before arrival we were informed we had to pick up our room key at another hostel about a 10-minute walk away. Had this been disclosed before booking, I never would have stayed here. We arrived near midnight, and I was left standing on the sidewalk with four suitcases while my husband walked to get the keys. During our five-night stay, I never once saw anyone at the reception desk. On departure, we couldn't store our luggage because there was no luggage room, so we had to drag our four suitcases back to the off-site hostel in 90° heat. The refrigerator barely cooled bottled water. When we complained, we were told, "That's as good as it gets." The biggest problem is management. They appear to be operating five hostels with one receptionist, leaving guests with virtually no on-site service. I felt sorry for the staff—they were clearly overwhelmed. Charging $245 a night for this level of service is unacceptable.

Great simple hotel. We had to check in at another location which was the only downside. Great location!

nice staff, clean property, friendly, neighbourhood

Location was brilliant and the receptionist was very helpful. Room was cleaned everyday, definitely recommend it.

Great location, walking distance to many popular sightseeing areas. Hotel is still pretty new, rooms are as great no issues. only inconvenience is having to check in and check out at the hotel around the corner, for the reason that they are still finishing up there reception area. Very friendly staff.

This was a wonderful place to stay in Madrid! Clean and comfortable. Convenient location. A delicious breakfast. Earlier in my stay I was at a different location that was not nearly as good, for more money. i would recommend this to anyone looking for a great place to stay within a Budget.

Check in is via another hotel which can be challenging. It’s a short walk from one to the other. If walking from the main train station with luggage then it’s a difficult walk uphill.

Expedia hotel details indicate separate sitting room, stove, microwave, fridge, utensils and cookware. There was none of that and now they have changed the information. The person at the front desk changed us to the neighbor Hostal Abadia which is a small apartment with all the above included. Otherwise we would have paid extra for the Deluxe double room for no reason. Disappointing but in the end the personel took great care of us. The mini kitchen is necessary for us on account of food allergies, we cook "at home" for most of our meals.

Good location

Clean modern room, Lovely shower and bathroom. Excellent location and easy check in. TV remote didn't work fully. Would be nice to have coffee pods more than the first day.