Brompton Hotel

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Staff v helpful and friendly. Excellent location; shops, restaurants, south Kensington tube. Room small but comfortable.

My room was clean and modern with a very nice en-suite bathroom. The main room would benefit from a full-length mirror and perhaps some pictures on the bare walls. The shared spaces within the hotel (halls, stairs and landings) looked very worn and there were quite a few stains on the carpets, but it looked as if there were some improvements in progress. It is a very nice old building which could be extremely nice with more renovation. There is not a lift which may be a problem for some guests.

Good location. Clean room. USB connection. No clothes hanging space. No water cup. You get what you pay for.

So all was ok, room basic, cracked walls, filthy mould around windows and minging carpet but expected that for price, bathroom was surprisingly pretty good. In the morning we found bed bugs, on a pillow and climbing up the wall, so we left pretty sharp after that and dumped our pyjamas in the room bin. I told receptionist and showed him pictures, only said sorry, no further chat, no offer of reimbursement or anything to rectify the loss of clothing or the distress!

The room needs a closet, chair and table The safe should be immobile

The hotel is very low budget. The entrance to reception is grubby the carpet and bannister rail needs a good clean. Our room was ok the bedding was clean but the beds were high because they were on (what I can only call) an Iron base with 6 legs, having said that the mattresses were of good quality. Apparently our room had just been refurbished so the bathroom was all new and shiny and it looked lovely. But, no soap, we had to keep popping into the shower where there was a fixed bottle of shower gel on the wall (no, they don't provide soap for the sink, we did ask). We also had to ask for tea & coffee making facilities as there wasn't any in our room due to the refurbishment (they were waiting for smaller kettles) they did however find an old larger kettle and provided us with tea tray, they did go out of their way to get a tea tray together, so all credit to them 👍. There was no hooks or wardrobe so nowhere to hang your clothes also no chair in the room which made it awkward putting your socks on (we're of a certain age 😉). The staff were very polite and helpful, can't complain about their customer service, one in particular was dressed very smartly with his shirt, tie and waistcoat 👍. We were only book in for one night so it was bearable. It seems like they are starting to refurbish the rooms which is good. Don't book this hotel if you want a bit of luxury. All in all it was ok staff polite and helpful the plus is that it's surrounded by all the amenities you need.

Excellent position but very. Very basic facilities and not worth the cost

If I go to London, I stay at the Brompton. The staff are excellent. It *is* a no frills hotel... but the price is great. The location is great. No lift ("elevator") No public reception rooms. But nice rooms, clean sheets, good plumbing., great location

Warm welcome, helpful staff, good location, convenient, thank you

Warm welcome, helpful staff, good location, convenient, thank you