Hard Rock Hotel New York - Partner of ALL Accor

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The hotel was a solid 4 to 5 star property, and the staff quite friendly and helpful for the most part (the exception being 1 bellman/captain who was rather gruff on our departure). The room was very updated and for a New York hotel, somewhat spacious. Yet I would be reluctant to recommend this to anyone traveling to NY unless they have been there numerous times already. The reason? You look out the window of pretty much any room, and you see - - - another hotel - and that is all. No New York, No city. No people. No anything except another building staring back at you. And the thing that bothers me the most is how deceptive the description of the room is on the hotel's website! For the Classic room, the blurb says "the floor-to-ceiling windows showcase the energy of the city". Maybe in the restaurant, but certainly not in the rooms. And in the Superior room which we foolishly booked extra, the description says, "View the neighborhood from a new perspective." Well, I guess that's true...you see the building facing the front of the hotel instead of the one in the rear of the hotel. DECEPTIVE! I asked the front desk about this, and they said, well, the superior and deluxe rooms are quieter since they face the front side of the hotel. I asked them why the description didn't say that, and they responded, well, "the energy of the city" is noise. OMG! Had I not prepaid, I would have been tempted to leave on principle. And that's unfortunate since the hotel otherwise WAS nice.

It is nice enough. Rooms were small, which I guess is to be expected for nyc. It was adequate but didn’t feel unique or special at all. Good location.

Good stay. Very nice ………..

All the staff is amazing and have great customer service skills. They have nice bar/restaurant area to relax and watch sports. The hotel is very clean as well as the rooms. The entrance is very grand as well

Wonderful experience..excellent customer service. Room was wonderful.

Staff was incredibly helpful from the time we walked in to the time we left. Our room was extremely cleaned dally with so much care to the slightest detail.

Super clean hotel and room! Very comfortable bed nice rooftop bar. My only complaint was that it’s hot very hot the a/c in the room would not go under 76!!! we came to nyc for gov ball so coming in late to a hot room that wouldn’t cool down was not my fave, everything else was great.

Highly recommended!! We had no issues and location is very convenient!! Nice to have many options close by from Times Square to Broadway to Rockefeller center and more. Staff was very nice too! Won’t disappoint

S

The staff member who checked us in could have been friendlier to us.