Beautiful property with nice pools and views, but unfortunately our experience was very disappointing. We arrived one day late after notifying the hotel in advance, which they acknowledged. Shortly after check-in, we were offered a paid upgrade to a larger room. We accepted, expecting something nicer, but the room was depressing and, worse, the shower area had visible mold.
I immediately contacted the front desk and ended up speaking with 5 or 6 different people. At one point they even told me we had already spent the previous night in the room and therefore could not receive a refund. I repeatedly had to explain that we were not even at the resort that night and had arrived that day. Eventually, a manager agreed to move us.
Unfortunately, the replacement room was not ready either. Sheets were on the floor, the bed was completely stripped, and the bathroom had not been cleaned from the previous guests. I finally sent my wife and daughter to the pool while I stayed behind dealing with the room situation.
We only had two days to enjoy an all-inclusive vacation, so losing hours dealing with rooms and staff was extremely frustrating. The food was another major disappointment—about 1–1½ stars out of 5 in my opinion. The room was very very noisy from the generators Beautiful grounds, but cleanliness, organization, food quality and overall value were far below what we expected from a resort at this price level.
Non-smoking throughout