Leonardo Royal London St Paul’s

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Very nice hotel, location was perfect

Great location to explore London!

The check in and housekeeping staff were lovely. Great view of the cathederal feom our room. Lots of choice at breakfasts. We loved our stay.

Excellent service from the front of house staff. Clean room. Excellent central London location.

Staff were poor and unhelpful from check in when the lady was rude and completely unwelcoming. Then the concierge never once greeted us coming in and out of the hotel. One lift was not working which meant large waits when trying to go to and from room. Room was quite tired with bathroom in poor shape. We still managed to have a good trip but would probably my swerve Leonardo in future.

C

Good room great location, nice pool. Annoying that some parts of pool (jacuzzi, sauna ) not allowed for kids Nice gym

Staff were not helpful and had to ask several times for things to be done and then still not being done. Location is great for St Paul’s

Overall ok stay. A few issues on arrival. Having upgraded from took only to breakfast we were left confused on how many guests this covered and were at one stage neon asked to pay extra for our daughters breakfast. Thankfully common sense prevailed and the upgrade paid for was deemed sufficient. Room 265 was ok, although ventilation was mixed in its ability to cool the room, and was very noisy. The shower control was extremely awkward to turn and it was almost impossible to keep the shower door closed and have a towel on the ground to stop slipping when exiting the shower. Breakfast was good and liked the omelette option served to the table. The hotel is a little bit maze like and the lifts can be temperamental. We tried to go to Sabine Rooftop bar but were told this was fully booked and no open access to hotel guests and ran independently. A slightly strange arrangement. Concierge helpful with luggage and taxi, thank you to them. Went to St Paul’s Cathedral for a service, wonderful experience. I had tried to extend our booking by one night but the dynamic pricing rate was at one stage suggesting the rate was double so had to seek alternative accommodation. A shame but I could not believe the price quoted, and would not buy at that price. I even called the hotel directly and was quoted a rate double that I paid for the same room. Overall ok stay, some aspects better than others.

- long line to get breakfast; the omelette was undercooked - the door manual lock was broken; there was bad odour coming out of the shower drainage