The hotel is 20 years old but feels much older - there is a slight damp smell but they implemented air purifiers in each room. They have 2 types of rooms - one with a traditional bathroom and one with 'open bathroom' with glass walls. We are travelling with children but was given a an 'open bathroom' - not very considerate. The shower also ran out of shower gel, and we had to call housekeeping to have it topped up - not attentive service.
The breakfast buffet is okay but the selection is limited - 2 types of pastries, bacon and sausage, some salad, congee, 2 types of dim sum etc. They could do with a wider menu. the coffee machines are old and keep running out of either coffee beans or milk (this was literally what the staff said to her colleague). There was a blunder as well - the front-of-house waved us in to the restaurant and asked us to take any empty table, but as it turned out one of those had been assigned to another family - he should have assigned us to a specific table instead. Slight embarrassment, quickly resolved between us and that family, but not a great start to the day.
However the gym and the swimming pools are great - well maintained, airy, wide selection of apparatus. The locaction could not be faulted - 3 minutes' walk from the MTR station through air-conditioned shopping centre. Lots of outlets shops and restaurants, a large supermarket.
Air conditioning