The Welcombe Hotel, Sure Hotel Collection by Best Western

Tähditykset perustuvat Klookin yleiskatsaukseen kohteen tiedoista (kuten sisältyvistä palveluista ja tiloista jne.), ja ne ovat vain viitteellisiä.

Breakfast was great the apartment sofa was grubby

Upon arrival we were delayed on check in. This was resolved with a complimentary drink for all the party and free breakfast. Getting said drink was delayed by slow and unmotivated bar staff. When getting to our room we immediately noticed the smell from the bathroom. Though it was apparent that there was nothing left in the toilet, the smell was as if it had not been flushed after the previous visitors. There was also numerous mid length black hairs on the bathroom floor. We were advised that 10 cleaning staff were off sick on that day. The decor in the room was damaged and aged looking. No sugar left with the teabags/coffee only sweetener. As we are allergic to dairy we had to ask the Bar staff for alternative milks. We were then met with rude, sarcastic and unmotivated staff from behind the bar. A large presence of "Not my problem" type attitude was witnessed from these staff members. Our executive room was situated over the top of the entrance and thus we did not sleep peacefully due to a constant noise of front entrance doors opening and closing. Further to note the only method of cooling in this heatwave was a meager desk fan. We would recommend a larger fan or multiple be supplied for such a room size. Other than the above the hotel and gardens are lovely places to be. We would not likely return unless the above is considered or addressed.

Beautiful hotel with stunning views - every corner is so pictureque. The staff were all very friendly and helpful. The food was really amazing. Thank you for the amazing stay!

The hotel is an older country club style therefore areas are very n need of a little attention. But this is totally expected with sure a large impressive property. Room was huge with good WiFi and excellent bathroom with separate shower and bath. Staff super friendly and helpful, buffet breakfast really, really good. Never felt rushed and tons of seating inside and out. Pool and spa good and easy to access as hotel guest. Bar area also large and spacious with good selection of drinks. All in all a great stay and would come again and definitely recommend to all.

Very helpful staff on Reception and in the dining room. Excellent breakfast. Gluten free guests catered for.

It’s in a great location, should be peaceful from town depending on other guests. Needs TLC

Really nice staff and a gorgeous spa. Hotel was super dog friendly

Fabulous and historic property with interesting architecture. Like all stately home type properties some of the decor is difficult to maintain to a high standard, so there are minor signs of wear here and there and no aircon. The food, staff and service are very good, breakfast was of high quality. We didnt try the spa but seemed to be appreciated by those on a spa package. The grounds and garden were fabulous ,especially the view from the outside patios. Overall highly rated and most enjoyable.

Hotel and staff were really good as normal but I was in a second floor room that was very warm and the addition of 2 fans to bedroom did not help cool it and in fact made it difficult to sleep. Still like the hotel, just not that room!

A most lovely stay