Paras Big Island -ryhmäpäiväretki Havaijilla

初めてのハワイ島でした。車の運転もできないため、こちらのツアーに申し込みました。ガイドのジムさんはとても知識豊富で穏やかで、たくさんのハワイ島に関してのお話をしてくださりました。参加者全員への心配りもバッチリで、安心して参加できました。訪れた場所もそれぞれバラエティに富んでいて、飽きることもありませんでした。ランチも軽食もとても美味しくて、量も適量でした。キラウエアではちょうど噴火していて、真っ赤なマグマがボコボコと湧き上がる様子が見られてとても感激しました。ベーカリーに立ち寄って、マラサダを購入して、ホテルに戻ってから食べましたが、とても美味しかったです。ホテルの部屋近くまで送っていただけてとても助かりました。感謝しております。

The tour guide was professional and kindness!

The guide is professional for culture, history, volcano etc. it was amazing tour and really enjoyed!

1 star. Avoid this operator if you value reliability and communication. We booked this tour in April as one of the key activities for our honeymoon. Despite having months to prepare, the operator never provided pickup details before the tour. The night before and again on the morning of the tour, we called multiple times to confirm our pickup. Nobody answered and none of our calls were returned. We were due to be picked up between 7:00 AM to 8:00 AM, but no one showed up and we received no updates. Even Klook support tried contacting the operator and could not get hold of them. We wasted more than two hours of our honeymoon waiting at the hotel and had to completely rearrange our plans as this was meant to be a full-day tour. The most disappointing part is that we were genuinely excited to visit the volcanoes, but the operator’s lack of professionalism meant the experience never happened. Based on our experience, we would strongly recommend booking with a different company.

There was no initiative to notify us on the last minute cancellation, neither was there any explanation given. We were only informed upon us reaching out a day before the tour to confirm on the pick up arrangement. The service provider also did not bother to follow up to reply to our email thereafter on the alternative and refund request. Please do not choose this service provider as they are not trust worthy and are very irresponsible. As for Klook, it took me one week with two reminders for them to initiate the refund for this cancellation. Apparently I was told that the case has been put on hold and it was an oversight in following up. This again is another disappointment and frustration. experience.