What is a surcharge and when do I get charged?
In some cases, local operators might charge an extra fee in addition to the product price. These conditions are activity-dependent and customers are advised to read and understand all potential surcharges before making any bookings. Conditions regarding the surcharges will be clearly stated within each activity detail.
Some common surcharge examples include:
- Pick ups or drop offs outside the service area
- Requests for child or infant seats
- Exceeding free waiting time
If you feel like you have been unfairly charged, please chat with us online. Simply go to the Bookings page, select the booking and then select the chat icon.
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Other FAQs in "Airport transfers"
- Can I amend my airport transfer booking?
- Where will I meet my driver?
- What does the price shown in the search results include? What does 'All-in Fees' mean?
- How early after my landing time should I schedule my airport pick up service?
- What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
- What does 'Free Waiting Time' mean?
- Are your vehicles wheelchair accessible?