I can't log into my Klook account. What can I do?

Incorrect or expired verification code

Check the phone number you provided to see if it’s correct.
Check the verification code you used to log in to see if it’s correct.
Check the verification code you received to see if it’s new and valid. Or wait for another 60 seconds to request a new verification code.

Non-receipt of verification code

The SMS might not be delivered due to connectivity issues. Instead, reach out to your service provider or try again later.
Go to the search bar and look for Klook to see if Klook is marked as spam.
Please make sure you pay your bill to avoid any service disruption.
Ask someone to send you an SMS to see if you can receive messages.
Restart the phone to make sure there’s no connectivity issue.
Use another mobile phone and insert the same SIM card to check whether you can receive an SMS.

Too many verification code requests

Wait for another hour before you request a new verification code. We can only send up to 15 SMS every hour.

Incorrect account information or password

Make sure you’re logging in with the same email or phone number you used to sign up.

Forgotten account password

Select "Forget password" on the login page to reset your password. You can use your phone number or email address to find your account.