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Help Trains Hong Kong High Speed Rail What is the boarding process when departing from stations in Mainland China?

What is the boarding process when departing from stations in Mainland China?

  1. Go to self-service gate or ask for assistance at the counter for identification and ticket verification.
  2. Scan your ID document at the boarding gate to enter.
  3. When you arrive at West Kowloon station, follow these instructions:
  • Exit from the platform at the B4 floor and follow the signs to the Arrival Concourse at the B2 floor for immigration process.
  • Scan your ID document to exit the gate.
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