I arrived on an early flight, and unfortunately my room was not yet ready. The hotel staff graciously offered me the only room available at the time, which was an accessible (handicap) room. After a very long international journey, I appreciated their effort and gladly accepted it.
However, I was disappointed by the condition of the room. There were visible stains on the bathroom floor and fixtures, and the flooring throughout the room felt sticky. Overall, it did not appear to have been cleaned with the same level of care and attention that guests would reasonably expect.
Later, after experiencing an allergic reaction, I requested a room change. The staff were once again very accommodating and quickly moved me to another room as soon as additional rooms became available. I was grateful for their responsiveness and professionalism.
The second room was the complete opposite of the first—clean, well-maintained, and much more comfortable. The stark difference between the two rooms left me wondering whether the accessible room receives the same level of upkeep and attention as the hotel’s other accommodations. I sincerely hope that is not the case, as all guests deserve the same standard of cleanliness and care, regardless of the type of room they are assigned.
While I appreciate the kindness and helpfulness of the staff, I believe the condition of the initial room is something management should address.
Aire acondicionado