We enjoyed two nights in Melbourne with our family including two small children, staying at the Novotel on Collins. We booked two rooms. One of the rooms was very good, the second room where the children were staying wasn’t replenished with crockery or glassware after it was used and taken away when the room was serviced. When we requested more by phoning housekeeping we were asked to go from the 12th floor to pick it up ourselves from the kitchen. Only one of the three lifts were working on a very busy weekend, so overcrowding and wait times were problematic especially for the children. The jacuzzi pool was also out of action and not able to be used. The tiles around the swimming pool are incredibly slippery. Rubber matting would help immensely. Our buffet breakfast was fantastic, with a great deal of choice for a family.
One of the room service ladies who delivered our meals on the first night was wonderful, very attentive and friendly.
The location is excellent but the hotel is in need of some thorough maintenance to service this busy part of Melbourne.
Juguetes para niños