A five star hotel usually comes with a higher level of service and W fell a bit short. The biggest issue was the pool. You must have a bracelet to enter the pool. Bracelets are free with room and are available at front desk. I should’ve received or have been asked if I required said bracelets. Instead I was unaware and my wife and I went to the pool only to be embarrassed and treated like children. Staff simply said we couldn’t enter without bracelets. Nothing further and no sense of hospitality. I asked where I could get bracelets and was told to contact the front desk. So we would have had to go down to lobby in our swimwear like fools or change back into proper clothes. A complete waste of time and again, nothing of what I am used to from every other five star. The Ritz is around the corner and I’m certain it to be better.
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