Here’s a polished version that stays factual, explains the issues clearly, and is likely to be taken seriously:
The room itself was clean, but unfortunately the overall experience was disappointing.
The air conditioning was not working properly, leaving the room extremely humid and uncomfortable. Since I arrived very late and had to be up early the next morning, it wasn’t practical to request a room change.
The biggest issue was the shuttle service. It took me over an hour to get from the airport to the hotel after I had already collected my luggage. When I called the hotel, the staff member told me the shuttle was parked and waiting. I arrived at the pickup location within two minutes, but the shuttle was nowhere to be found. Another hotel’s shuttle was there instead. After waiting another 15 minutes, I called again and was told by the front desk manager that I had “missed” the shuttle. Thankfully, a driver from another hotel was kind enough to give me a ride.
The shuttle service was poorly managed, and the staff’s communication and professionalism left a lot to be desired. While the room was clean, the transportation issues and uncomfortable room made for a frustrating stay.
Aparcamiento (de pago)