Honestly, it was our worst and most shoking experience in all my times in Bali. Hotel looks beautful but needs a massive shake up and new management. There are 2 pools but only one is in the sunny area with warm water, even though it is in a poor condition and missing tiles under water. Pool is very small with only 5-6 sun beds while there are at least 5 times more guests are staying in the hotel so basically only 5 -6 people a day can stay around the pool. Person serving drinks in the pool bar does not speak any foreign language and has no idea what sort of alcohol he is putting into cocktails. First, we got Pina kolada purely non alcoholic while paid for the one with Bacardi. When we asked if there any Bacardi in the cocktail man quite rudely kept doing what he was doing ignoring us. When we insisted to tell us what was added to our cocktails man went into basically into a hole in the ground that served him as a kitchen and brought 2 bottles showing us that maybe added alcohol from any of these. Non of that was Bacardi and we had no idea what sort of alcohol was in that bottles! Nobody saw a problem in this and was unable to tell us what actually we drank and how somebody with no idea what he is doing and serving to customers can work in the pool bar and sell alcohol. We asked to speak to a manager and were told there is no manager!! Came to reception and all staff was laughing at us as we are crazy white ladies seeing no issues with anything. Lots more to say just no space
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