I highly recommend this hotel! From the moment we arrived, the staff made us feel welcomed. We arrived early, they even kept our luggage secured until check in.
The breakfast was delicious, and I especially loved having the chefs prepare your food fresh each morning. The location was perfect—within walking distance of several restaurants and directly across from Brickell City Centre, making it easy to explore the area. We also enjoyed the complimentary Tesla service, which was a wonderful added perk. Our room, complete with a kitchen, was spacious, comfortable, and great for our stay.
The only downside was housekeeping. While they serviced the room, our trash wasn’t emptied, and I felt they could have done a better job keeping the room refreshed during our stay.
What truly made this experience unforgettable was the exceptional hospitality from Melissa, Jahmysha, and Kayla. The staff went above and beyond to help us throughout our visit and surprised us with an anniversary balloon, a bottle of wine, a gift bag filled with goodies, a birthday card for my husband’s birthday, and a small charcuterie board. I was completely surprised and so touched by their thoughtfulness!
That special gesture was one of the highlights of our trip to Miami. If you’re looking for a great place to stay with an amazing location and outstanding customer service, I definitely recommend giving them a try!
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