Booked a room at the Wynn tower specifically, but when I checked it at 3:00 pm, the front desk assigned us to a room at the Encore. In addition, a non-smoking room was unavailable AT CHECK IN. The front desk told us we would be added to the queue for a non smoking room. We drove hours and didn’t want to wait, so we accepted a smoking room. The smell right out of the elevator was HORRIBLE. On top of that, the loud music from Encore played until 4 am! The front desk said they would offer us ear plugs!!! This was exactly the reason we booked a room at the Wynn vs Encore! I understand they are “the same” and all that BS, but this experience was horrible.
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