I was checking out this morning and was waiting in the queue. However, several people who arrived after me were allowed to go ahead of me. When I raised this issue with the receptionist, a staff member named Nazam, he raised his voice at me and told me to go back and stand behind them.
I found his behavior rude, unprofessional, and disrespectful. This incident completely ruined my day and spoiled what had otherwise been an enjoyable holiday.
I am requesting a full refund due to the poor treatment I received. I also believe I may have been treated differently because of my nationality. I sincerely hope the hotel investigates this matter, as no guest should be made to feel discriminated against or spoken to in such a manner.
If you did not actually witness or have evidence of discrimination, you may want to soften that sentence by saying, "I felt I may have been treated differently because of my nationality," rather than stating it as a fact. This makes the complaint stronger and more accurate.
Prohibido fumar en todo el recinto
