Extended Stay America - Buffalo - Amherst (Extended Stay America Suites Buffalo Amherst)

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

The shrubbery was over grown, weeds and trash everywhere. The carpeting is dirty and worn. The pictures provided on Hotels.com for this hotel were either when the place was first built or were of another hotel. The pictures didnt match the hotel. We only received 2 wash clothes, 2 hand towels and 3 bath towels for 4 people on a 3 day stay. They charged a $70.00 security deposit and charge $2.00 a day for utilities. We only received 2 small bars of soap. The was no bodywash, shampoo or conditioner. We only received 1/2 a roll of toilet paper. We never seen any housekeepers in 3 days. They advertised breakfast and coffee, that did not exist. We had a kitchenett that consisted of a refrigerator, microwave and 2 hot plates. We were unable to use do to you have to buy the pots and pans, plates,bowls, glasses and silverware. There was no coffee maker in the room or on the property. There are no benches outside, so you have to sit on a concrete curb. The cigarette butt can was over flowing so people threw their cigarette button everywhere. The trash can that was inside the door in the lobby was over flowing with trash on the floor. There was trash in the hallways that was there upon arrival and still there 3 days later. You had to take out your own trash. The owners of this place should be ashamed of themselves for charging people to stay here. Alot of false advertising with this place.

The parking lot and the ground next to the building entrance was heavily littered with cigarette buts. The halls were unclean and spotted with plastic bottles and paper waste. The windowsills had spider webs and dried food debris ( I have photos). The room was clean with kitchenette as a joke: not a single utensil was there, just empty cabinets and countertop, no any info about what could be done about it (I have a photo). Later I found a printed note at the front desk (I have photo) that pots and utensils should be purchased. On the top of all of these the front desk person said to me at my arrival and before he gave me a key to the room that I have to pay $12 in addition to what I've already paid via Expedia for the room to cover cleaning services ( or something like that, I couldn't clearly grasp what I am paying for ). In my travel times this motel is the worse one I've ever been in.

They turned me away from checking in saying the hotel was full, and Expedia will not refund my money

Rooms are not clean, toilet was not working..

You make the first impression of a place by its front door.And i was about to run away seeing the not 1 ,not 2 ,its like 1000s of cigarette butts next to the entrance door.I see that many people have reported the same but there is no action from management or whoever is responsible.I dont know how someone can run this business like this.The road which leads to the hotel has multiple big potholes ,that itself is a sign to runaway.This looks like an abandoned ship and stay away.

I booked and no one was there to let us in. I called Expedia to get my money back no one answered the phones. I would like my money back for the room but no one picks up the phone. DO NOT BOOK here.

The location was ideal. The room was ok. The a/c worked good. Bathroom was ok. It had a kitchen but I didn’t use it. It really bothered me that outside and stairwells were not cleaned or maintained like the surrounding properties. I wouldn’t stay here again.

The grounds of the property are poorly kept..overgrown weeds and untrimmed shrubs along with litter of cans, bottles cigarette butts are all over the place. A strong smell of weed smoking is very strong upon entry. Glass doors and windows were extremely dirty. An adjacent room had apparently had some flooding in the restroom that caused water to reach all the way in the hall. It was 4 days before the cones were removed and the carpet was addressed which caused a bad odor in the hallway. Rooms are only addressed once every 14 days due to their "covid schedule." I was only able to get clean towels once because there were no clean towels available..."towels were being washed"... Front desk support was only available a few hours out of the day due to schedule changes. I would never recommend anyone staying at this property in this life!!!

Avoid this place they steal your money and then cancel your stay, dirty , no employees, nothing is done correctly and bed bugs

Showed up at 8:10pm for my pre paid booking. Was told there was “no rooms” and forced to collect a refund from the booking site. Never had this happen in hundreds of hotel stays, really takes a special type of incompetence to run out of rooms for paid up reserved guests.