St George Hotel Rochester - Chatham

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Rooms are very variable in quality. I had to request a room move because the toilet made such a row vibrating the pipes that it would keep the whole floor awake (and the TV didn't work). Breakfast is a simple continental buffet of cereal, yoghurt and muffins/croissants. Very convenient for Chatham and Rochester High Street isn't far either.

Staff was very helpful and polite,room was clean with a pleasant view over the river.Very convenient to shops and restaurants. I would recommend this hotel and will probably be using again

We stayed at the property last year, somethings have changed not necessarily for the better. I always look forward to a cooked breakfast but sadly they no longer do cooked food at all which is a shame and sadly a continental breakfast doesn't work for me

Beautiful decor and stylish clean rooms

The first room I was given did not match the photos at all. It had dust and dirt throughout, and the TV was broken with a cracked screen. After requesting a move to the correct room, I had to use an alternative floor because the lift button for the 3rd floor was not working, which was inconvenient but secondary to the main issue. The second room was also unacceptable. It had large stains on multiple walls, heavy limescale on the bathroom taps, and the shower was extremely difficult to adjust without using both hands. I also found random long dark hairs on top of and in the bed, which raised serious cleanliness concerns. Given the condition of both rooms, I do not believe the accommodation met basic standards of cleanliness, maintenance, or accuracy compared with what was advertised

The hotel is in a great location and the beds are so comfortable….however….shower gel dispenser was empty, the extractor fan not working, stale biscuits in the room and no decaf coffee or tea in the room yet was in the breakfast area. The continental breakfast was far from that. Stale bread, dry croissants and some ropey looking muffins. No fruit, no meats and no muesli or Greek yogurt which is what to expect for continental breakfast. As such I would not see this as bed and breakfast as you’ll end up eating elsewhere anyway. When the issue with the shower gel was raised, no resolution was given.

Badly run . To many broken things. Breakfast to late for working people

Great stay

Hotel was ok not great A bit run down looking hotel and corridor On arrival on the 2nd floor in the Iron room they were 2 dirty plates that remained there until the next day Corridor looks not hoover Breakfast was poorly got there orange juice was empty Filter coffee was terrible very bad quality No pastries Room was great spacious Clean bathroom

Pros: recently decorated room, comfortable firm bed, clean white cotton bedding, reasonably quiet, great view of river, free and plentiful continental breakfast with cereals, muffin/croissant, toast with jam & cheese, yoghurts, pleasant and helpful staff. Cons: room needed more detailed cleaning, shower head was stuck in holder and hard to adjust, skimpy tea & coffee in room & no decaf coffee, TV subject to atmospheric interference and channel hopping a challenge (maybe new batteries in hand set needed?), damaged fan and bedside lamp, windows didn't close fully and the handles were loose. There was a wedding party in the basement on Saturday night which had very loud music until midnight. Rusty curtain pole needing more rings and rusty radiator needing painting with rad enamel. Note that I booked the cheapest room which was a family room with river view. On arrival I was given Rm 305 which was very small, had nowhere to hang clothes and a very outdated accessible bathroom with a hole in the wall, a flimsy shelf over a sink that was cracked and a view of the river only by craning your neck. Although the website has the caveat that you may not get a room like the one in the picture I found this totally unacceptable. However the Receptionist was reasonable and I was given a more acceptable room. It was the helpfulness of Sanjit and the other staff on duty during my stay, its location a good 3 nights sleep and the view that made my stay reasonably pleasant.