I had a mixed experience during my stay. The room itself was clean and the staff were generally polite, which I appreciated. However, there were a few significant issues that affected our overall comfort.
We came as a group and booked a total of 5 rooms. Unfortunately, 3 out of the 5 rooms had air conditioning units that were blowing very weak air. In our case, we reported the issue multiple times and were told to wait 20–30 minutes for it to cool down, but even after 2 hours, the room remained hot. This was especially concerning as we were traveling with an 11-month-old who was already sweating and uncomfortable. It took several follow-ups before any action was taken, and eventually we were all moved to different rooms.
Additionally, the pool area did not feel well-maintained. Some of the tiles were loose, and a sharp piece actually came off and injured my husband’s foot. While the staff did offer to bring him to a clinic, I believe there should have been more accountability or compensation given that this involved a safety issue with the amenities we paid for.
Overall, while the cleanliness and staff attitude were good, the delays in resolving issues, multiple room issues within our group, and safety concerns were disappointing. Unfortunately, I would not choose to stay here again.
comida para niños