All the staff were helpful and friendly, the room was clean and the beds were comfortable. There were 3 reasons we gave 4 instead of 5 on the overall rating: 1) the "free breakfast" was only extended to 2 adults from each room, and we had 4 adults in our room. So rather than eat in the hotel restaurant, we went to a local favorite brunch place, to cater to the wishes of the group, so that 'amenity' was wasted on us. 2) we had trouble figuring out how to get to the hotel because of the parking lot being closed. We did eventually locate the correct lot and were able to schlepp our luggage across the street safely, with some extra effort. 3) the faucet in the tub/shower was almost impossible to turn fully off. All 4 adult members of our party tried to turn the tub faucet so the water would fully STOP, but only the heavily muscled, 21-year old college athlete member of our party was able to get it turned fully off with great effort. I definitely want to repeat that ALL the staff were friendly and helpful, from Ken at the desk, to the wonderful bartender/waitress in Cityscape the night we arrived, to the housekeeping staff. Overall, it was a GOOD stay, with a few inconveniences.
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