Best Western Plus Pioneer Park Inn

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Later afternoon of night 1 we checked into hotel for three nights. Upon check in was moved from queen room to king room. On night 2 we were awoken at 11:00 pm by pounding on our hotel door, even with the Privacy Please sign up. Front desk staff wanted to know why we hadnt checked out and what time the next day we were going to. After explaining our lack of sleep situation, and not very happy about being woke up in the middle of our night (4 hr difference where we come from), she asked we come down in morning to take care of checkout (which wasn’t for another day yet). The following morning, after speaking with manager, we were given some BS story about the room being double booked due to full capacity of hotel stating ‘they figured it out and assigned the other guest a different room. Explain to me how they couldn’t have done that without rudely waking us up? Especially since it was Breakfast; food was typical sausage (overcooked and hard) eggs (undercooked) potatoes (overcooked and hard), yogurt, pancakes, juice and coffee. Staff; manager nor front desk associate had zero empathy for waking us up. Manager went as far as to tell us she had no idea what her front desk staff was doing upon guest check ins.

Location is quiet and beautiful.

Helpful staffs, very delicious breakfast

Nice

The place was run down, dirty, they did not clean the rooms, had no coffee for the rooms.

I really enjoyed my stay. I would stay here again.

Enjoyed breakfast every morning.

Very clean. Breakfast was great.  Very quiet. The staff I interacted with were great.

Clean room and excellent breakfast.

A/C not working in the large king room. Maintenance man worked for 2 hours before we were moved to a 2 Queen smaller room which was not as nice or clean. Not real happy about the inconvenience and no offer to compensate for the inconvenience. The staff were helpful and maintenance man was very apologetic. Probably would not stay there again.