It is tradition for my sons and i to attend the Cubs Cardinals game and spoil ourselves in a fancy hotel. It had been 3 years because of medical issues on my part. I chose this hotel specifically for the ambiance, swimming pool, upscale hotel room amenities, city view, and valet parking. Unfortunately we arrived at a nice hotel surrounded by empty vandalized buildings, there was no where to park to get valet or check in, so no good parking options except sketchy parking garage across the street. When arriving to the hotel room our city view was an abandoned vandalized building. Our toilet was supposed to have a bidet, but it did not work. There was a tv in the bathroom did not work. There was a record player but alas it's Bluetooth did not work. In the morning I was excited to use the rooftop pool but only found a unkempt pool that had a broken filtration system, the seats and floor had dirty boot prints on them, and the view was a closeup of vandalism spreading in St Louis. A positive is the lobby, halls, and rooms were clean. The staff that welcomed us at check in were nice and the doorman this morning at check out was kind. It saddens me leaving this review but upscale pricing should have upscale working amenities that make you feel relaxed and spoiled. Next time we will just drive 5 hours back home rather than stay here. 😞
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