Melia Puerto Vallarta All Inclusive (Melia Puerto Vallarta - All inclusive)

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

We had an absolutely wonderful time at Melia. Every detail was taken care of, and the welcoming atmosphere made our trip truly memorable. Alberto at Guest Services was very helpful, knowledgeable and friendly. Mole Taco restaurant has the best food and so many friendly staff. Efren, Jose Marcelo and Juan are truly amazing and treated us with great smiles and excellent service. We will definitely go back to Melia.

The staff were wonderful and attentive. Our concierge Elizabeth was welcoming and resolved every detail. Food was all very good (fresh, plentiful, many healthy and tasty options). We were given a premium upgrade which was amazing the truly outstanding Mole & Tacos à la carte breakfast. Housekeeping and property maintenance were impeccable. Activities director Anna made water aerobics fun. Enjoy walking the beach, swimming in the surf, lounging in the pool, or borrowing a kayak. Due to construction, one restaurant and some small areas were closed, but it was never crowded. At busy times, there were sometimes 5-minute waits to enter some restaurants. Overall, this was a fabulous stay. We enthusiastically recommend!

Everything was great

Me gusto el trato amable del personal the servicio, su gastronomía, las instalaciones y la buena comunicación

⭐ 3/10 – No lo recomiendo en sus condiciones actuales Mi experiencia en Meliá Puerto Vallarta fue bastante decepcionante. Actualmente considero que el hotel no está en condiciones para ofrecer la experiencia que uno espera de un Meliá. La piscina está en construcción, pero ese no es el único problema. También se encuentra en muy malas condiciones: hay azulejos levantados y pude observar focos de iluminación sueltos con cables, algo que considero peligroso, especialmente para familias con niños. La comida tampoco cumplió mis expectativas. Hay muy pocas opciones y la calidad, en general, no es buena. Quiero destacar que el personal y la atención al cliente fueron buenos; mi crítica no es hacia los empleados, sino hacia las condiciones e instalaciones del hotel. Después de aproximadamente las 10:30 p. m. prácticamente no hay nada que hacer. Solo queda el bar del lobby, pero el calor en esa área es excesivo y resulta muy incómodo permanecer allí. Además, el aire acondicionado de las habitaciones no enfría adecuadamente. En general, el hotel necesita una renovación importante y mejores opciones de comida, entretenimiento y climatización. En sus condiciones actuales, mi calificación sería 3 de 10 y no lo recomendaría.

I really like the staff friendliness except the check in staff very unprofessional. Alberto guest service and Eduardo bell hopper were great they should be in the check in service. The pool was under construction and work was being done while guest were in the pool (drilling, welding etc) it took away from trying to relax. The pool was dirty and missing tiles. The garden area was well kept but very unhappy with the pool experience. All waiters were great we got great service from Nacho (pool bar).

El hotel es general muy bien, muy buen servicio, la comida deliciosa y excelente atenciòn.

not what the website pictures show. Rooms are in poor condition, they haven't been touched up in years it appears. Only one Brunch breakfast restaurant open and the other you had to have a particular band color to eat. For lunch, the brunch was 1 out of 10, food was cold, the fruit bar was like a bird feeder, the plastic cups for juice next other the juice bar were not clean, and over all not what we expected. For dinner, the only two restaurants you can make an appointment for dinner were fully booked but both had very little capacity. This resort says "all inclusive" but it's not. room service is at an additional cost, shrimp screwers offered by staff at the pool side were $5.00 US and you were advised of the cost after you accepted the shrimp. My sisters bathroom door knob was broken and the front desk was notified, they assured her it would be taken care of but nothing was done for the entire 5 days were stayed. The AC in our room was not cold, maintenance came and inspected and they indicated the fan blades were semi closed. After the opened all the blades it made no difference. Definitely not returning nor recommending this place.

This is not all inclusive resort. Additional fees charged for room service. Not that many options for food and buffet closes after breakfast and again at 4pm. There are two restaurants where you are able to make reservations and even though they are not to capacity, I was only able to reserve for one night out of three. Basically they tell you all inclusive restaurants are booked, but you are able to eat at other restaurants inside the resort but they are not part of all inclusive and have to pay. It’s a scam that they are operating there. As for as for the beach, it’s very dirt and non swimmable. Stay way from this resort!

Not what shown in pictures.