My experience began poorly at check-in when I was assigned Room 102, which overlooks the parking lot. At no point during the booking process or on your website was it apparent that a standard room could have this type of view. Had I known this, I would not have booked the resort. When I raised my concerns with the front desk, I was told that because I had not booked a specific room view, nothing could be done. I was also told, "There's a reason they don't post that room online, but it has to get filled anyway." I found this comment extremely concerning.
Unfortunately, the room itself was far worse than just the view. Room 102 shares a wall with two elevators and sits directly behind the front desk and adjacent to the lobby. Throughout my stay, I was constantly disturbed by elevator noise, lobby music, conversations at the front desk, guests checking in and out, and children running through the hallway. It was impossible to relax or get a full night's sleep. I specifically chose a resort for a peaceful vacation, but I left feeling exhausted.
I reported these issues during my stay and asked to be moved to another room but was told there was no availability, that the hotel was sold out for the next three nights and then there was absolutely nothing that they could do. This was later contradicted at checkout when a different front desk worker asked us how our stay was and when we were honest, she said we “should have said something, and they could have tried to move us.”
Zona reservada para fumadores