My mom & I stayed at this hotel for 4 nights. While the hotel was decently located & in a safe area, that's about as much as we liked about the hotel. This would have sufficed for a simple stay, but what made the experience less than good was the inhospitable staff. The woman who welcomed us our first night did so without much of a smile or warmth. That is fine, some people's expressions are different, I understand that. When we asked her that night if in the morning we might be able to fill out water bottle with staff, she said yes, no problem, & went so far to say the bar will fill it for us. The following morning, when we asked the representative at the front - Marco - where we can fill our bottle as she had said, he acted dumbfounded at first by our request. When we told him what the female representative said, he went on to say no, & to pay for the water. When told again that we were explicitly told by the woman this would be no problem, and described the woman, he went on to say, "I work with many women." He was advised by my mother he was rude, because regardless of what he felt, to tell your guest to go pay for water, contrary to what we were told, in a hospitality industry, is rude and inhospitable. Not to mention, entirely shocking from a "4 star" hotel. Moreover, the tub drainage system is severely lacking, leaving a pool of water collecting while you shower so that you are essentially bathing in filth. I would not recommend or return, this experience was enough.
Aparcamiento