We visited Amsterdam during the Pride festivities and stayed at this hotel. Overall, it was good value for money. Getting to and from the city centre takes around 20 to 30 minutes by tram. One thing to keep in mind is that if you're returning after 1:00 AM, public transport options are limited, so you may need to take an Uber or taxi.
We booked a room with air conditioning, but unfortunately it wasn't working. We only discovered the issue when we returned to the hotel at around 2:00 AM. My partner went to reception for assistance, but the Indian staff member he spoke with was unhelpful and quite rude. Instead of offering a solution, he blamed us for not reporting the issue earlier, which seemed unreasonable given that many guests were likely out late enjoying the Pride events. His attitude came across as dismissive and condescending, and it left a very poor impression.
Thankfully, Sorina stepped in and completely changed our experience. She was genuinely apologetic about how the situation had been handled and did her best to assist us, including trying to arrange for a technician to look at the air conditioning. Although no technician was available that night, her kindness, professionalism, and willingness to help made a significant difference. Situations like these highlight how important good customer service is, especially during busy periods when hotels are operating at full capacity. Her approach turned what could have been a much worse exp into a manageable one.
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