Front desk staff was very rude. We arrived early and were informed check in was at 4:00pm, understandable since it was disclosed on reservation. We were a party of 5, 2 rooms reserved. After over a 3 1/2 hour wait, I decide to finally ask why everyone was getting their room and not us. Moises mentioned he was not aware we were waiting for our room, he mentioned the staff leaving never I informed and he never asked, even though we were right in front of him. We even took a nap in the lobby right across from reception. He mentioned all of those receiving rooms belong to the Holiday inn loyalty program and we reserved through an agent. Moises said we were still getting our room before 4:00pm. So he felt the wait was reasonable.
Earlier, when the original staff took our IDs, they mentioned if we paid $450 MXN they could allow early check in, however when I said only one room, they (2 staff) mentioned it was not available anymore. We asked if my 8 year old grandson could see the pool and they would not allow to see the pool. To make matters even worse, the next day my grandson got a bad cut in their pool. There is either a sharp edge or rough pool surface which cut his foot. We decided to check out one day earlier. The service was horrible, never experienced this at a Holiday Inn. The breakfast was decent. When checking out, the staff asked about our stay, I explained and he had a nice gesture, he arranged a ride back to the airport for free. This is great customer service!
Aparcamiento (gratis)