I booked a 4-night stay at this hotel primarily because it was close to my dental clinic following dental treatment. Unfortunately, the experience was disappointing due to a recurring air conditioning issue that was never properly resolved.
The A/C would randomly shut off during the day and throughout the night, causing the room temperature to rise significantly. Each time I reported the issue, a technician was sent, and the fix would only last a few hours before the problem returned.
The situation reached its worst when my wife and I woke up in the middle of the night to a room temperature of 27°C. After repeatedly reporting the issue, I was offered a different room, only to be told that all rooms were affected by the same problem, although some were "slightly better" than others. This raised an obvious question: if management was aware of the issue, why was it not disclosed before check-in?
The staff were polite, but the hotel's handling of a known and ongoing problem fell well below expectations. Guests should not have to spend their stay repeatedly troubleshooting basic room amenities, especially when staying for medical recovery and rest.
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