Glamour Spanish Steps

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

La comunicación fue excelente, tiene elevador, está cerca de metro

Excellent service!

The apartment is in a convenient location, a good spot. They clean every day. There are 3 cafes downstairs, which is a plus. Communication with the apartment management is very poor; they only respond to calls. The contactless check-in only happened after 3 calls and being asked to wait another 2 hours after the official check-in time. There isn’t a single glass in the room, and the rod holding the curtains was falling off. It was fixed just before we left. Everything in the room is very old, even the towels have holes. Our room was called "deluxe," but it was a complete deception and disappointment. The only advantage is the location, close to the metro and tourist attractions.

Didn't realise reception closed at 8pm, not normal. Turned up at 10:30pm no one answered the phone or the door. Had to pay for another hotel. Very disappointed.

UNSAFE.

The check in process was not the best. 2 hours before check in we were yet to receive check in instructions. Eventually we got this 15 minutes before we were meant to check in but I’m sure you can appreciate that this would be quite nerve wracking. While there is a contact number for the property we called at least 10 times and the calls went unanswered. We then contacted Expedia and were told that they were also unable to contact them using the telephone number provided. The room is quite small. There is a fridge which is also quite small as we could not even fit an average size container in there. There was no hand soap provided in the bathroom which was a bit inconvenient. I would not recommend staying in this room (room 2) with someone you aren’t completely comfortable with as there is little privacy since there are glass blocks forming the wall between the shower and bedroom. Security could be a bit better as on one night there was a group of people banging on our door and trying to open it and we could tell from their conversation that they believed it was their room. They later left the area and it appeared that they were in the wrong block of flats which we needed a key to enter.

This is not a hotel . Location was very good, easy to walk to shops and tourist points , Place was very small, no hand soap, no tissues, fridge was tiny and not very clean, bed was a sofa and mattress was not clean. Sheets were though. Not too bad if you have no expectations for hanging out in a lobby

Glamour Spanish Steps is anything but glamorous. But once you get pass the disappointment of the room (No 2), it's actually not so bad. The cons: the room is in desperate need of updating as it has a silver paint interior likened to a single male's idea of a cool bedroom in the 1980s. The bed frame has a worn out leather effect edging which adds to the size of the bed which is far too big for the size of the room, resulting in having to shimmy around the bed; there is faulty wiring to the lights; holes in the plaster to the wall and ceiling; skirting board missing; scuffed up MDF skirting board in need of replacing; the sliding frosted glass door to the ensuite doesn't entirely cover the doorway and the shower is lit by a glass block wall, so there's no privacy when using the toilet or shower; no hand wash provided. The communication before arriving was frankly disappointing because it was unfriendly and unhelpful, which caused concerned over being able to check in. The pros: the cleaner cleaned the room every day and put an entirely clean set of bedding on every day; clean towels most days; the bed was comfy; the shower was reliably hot; the decor of the ensuite was okay; it's a short walk to the Metro, bus stops, park, zoo, shops, restaurants, cafes, and the piazza. Once check in details had been received, it was straightforward to get to the room. Summary: exceptionally clean and great location, but would not stay there again.

Very basic, unclean, no facilities, no lobby, phone, power, wifi, toilets, not near Spanish steps, no refund for not being as described and no help from wotif. COuld not check in despite being there at 2pm as stated. Cleaning lady shooed us into street. We had to book emergency alternative accommodation, hotel won't refund us, neither will wotif. Warning - do not book - it's a scam! 1) the accommodation was not a hotel as described and not in the area described on the Wotif website 2) we paid our money to Wotif directly, therefore we seek a refund from Wotif directly 3) we tried several times to check in and we exhausted all options available to us to check in to our booked accommodation but could not 5) we spoke to a member of staff on-site who did not assist us and told us to leave the premises 6) we tried immediately to contact Wotif to advise of the situation yet the website did not allow us to do so 7) the hotel was not of a standard that we have come to expect from Wotif, and we see advertisement of a hotel on Wotif''s website as Wotif's endorsement of the quality of the hotel.

The room was good, no mini bar, just a small refrigerator, which was fine with us. Close to bus, trains and trams. A few different restaurants close to the hotel.