I rarely leave negative reviews, but I feel compelled to share my experience because of how poorly this situation was handled. I stayed at this hotel for nearly five nights as part of my best friend’s wedding. Around 15 members of our wedding group were also staying here, so we brought a lot of business to the hotel. Everything seemed fine until I accidentally left my insulated medication case in the room refrigerator after checking out. The case contained ice packs and a very expensive prescription medication that I take to help regulate my blood sugar. When I contacted the hotel, I was repeatedly given the runaround and had an extremely difficult time getting anyone to let me speak with a manager.
Eventually, the hotel located my medication case and the ice packs I had left behind—but the medication inside had somehow disappeared. I was told that room service, not housekeeping, clears the refrigerators. Despite the case and everything else being found, my medication was never returned, and no one could explain what happened to it. Because I was traveling throughout Europe for a month, I urgently needed this medication. I had to find a doctor in Lisbon to issue a new prescription and pay nearly €280 (about $325 USD) out of pocket to replace it. My doctor in the United States could not send a replacement prescription internationally. What disappointed was the manager’s response. Instead of showing concern or offering to investigate what happened, I was asked, “Do you expect
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