Nothing "Grand" about the Grand Oslo. Don't Stay here!
The service at the hotel was non-existent. While there was a general strike affecting some hotels in Oslo, they did not inform the guests in advance. They did not compensate the hotel guests in any way - like a free breakfast, dinner or discount.
I selected the Grand Oslo over other hotels for it's amenities like the gym, spa and roof top bar. None of them were open for my entire stay. Yet the full rate was charged for a full amenities hotel that was never at my disposal. Why was I not compensated in any way by the hotel or Expedia?
I stayed at the hotel for 7 days. No one cleaned the room, changed towels, or even emptied the bins. Guests had to do it for themselves. You could request some service and you "might" have gotten it, if you were lucky.
While the strike was outside of the hotel and it's owner corporation Skandic's control, the service, communication on site, and sensitivity to guests was completely in their control and they failed at every turn.
My enjoyment of Oslo was coloured by this poor experience. I have little confidence that this hotel could offer a 5 star experience when the strike is over. I encourage others to look at other hotels and chains when decided to visit Oslo.
Signed, Extremely Disappointed.
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