Overall, the hotel is nice, but clearer communication and consistency would greatly improve the guest experience.
• Front Desk Instructions: The family before me was asked which side of the hotel they preferred, but I was not given that choice. I was simply handed a room number. I was greeted, and they asked for my ID and credit card, but they never explained why. Only afterward did I learn there was a $100 hold. Transparency here would help guests feel more comfortable.
• Charges: I was told valet parking was $50, but my itinerary stated $45. I had to show proof before the charge was corrected.
• Valet Parking: There is no option to self-park. Valet service is mandatory, and guests must pay for it each night.
• Room Condition: The room and bathroom were clean. However, when it came time for bed, I opened the sheets and found two black stains that looked like permanent marker. I had to use them that way. Also, the lights on the headboard were on when I entered, and I couldn’t figure out how to turn them off. A sign showing how to control those lights would have been helpful.
• Amenities: There was no microwave in the room. The complimentary breakfast was limited to bread, fruit, cereal, bagels, and toast. There was no yogurt, granola, or eggs unless you purchased something from the menu.
• Pricing: For my choice of hotels, I found the stay a little pricey compared to the amenities and services offered.
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