Alea Tulum by Blue sky (Alea Tulum)

Las clasificaciones por estrellas se basan en la visión general de Klook sobre la información de la propiedad (como los servicios e instalaciones incluidos, etc.), y son solo de referencia.

Inolvidable experiencia

Excelente personal!, hab limpias y confort, A++++

The rooms were excellent and very clean. There was no restaurant open on the property. They can improve by including that in their description or letting guest know in advance. The water pump also broke for the day while being there. They were accommodating by letting us use a room near the hotel to go shower and use the bathroom in the mean time. However, we did have to walk out of our hotel to the next with our things. Once again, not their fault but very frustrating and inconvenient. You definitely need a car to get around if you are looking to get around the area to do restaurants, cenotes or walks in the city center.

The room was beautiful, the staff were friendly and courteous.

Let's just say, we plan to go back!! Everything was beyond what I expected. I was very pleased with the location and the area is so relaxing.

Terrible service. Reception was largely unhelpful to me as well as the other guests. One could not even secure a simple fork. When I arrived, the lock on balcony door was broken and had to be fixed on two separate occasions.

The staff were amazing and the rooms I would rate as a 2- 3 star. … we paid over $800 for a 2 night stay. The amenities were scarce coffee / tea etc.The fridge was warm/ no restaurants / bar/ coffee shop on site but rather you were directed to what were identified as Sister sites for dinner/drinks away from the resort. The beach is very small and not at all what we expected . It’s a hotel that needs some serious updating the hot tub and pools were unusable during our stay as the water appeared to be stagnant. I don’t normally write negative reviews but we were very disappointed in our stay at Alea Tulum and would not recommend it for fellow travellers, particularly at this price

We had a lovely vacation at Alea Tulum with our 5 and 8 year old. The ocean view was breathtaking and we thoroughly enjoyed the pools as a family, beach walks, sea kayaking and use of snorkels, life jackets and water shoes to explore and visit cenotes. The room was perfect, and the front desk staff made us feel welcome and were very kind and helpful for anything we needed. We rented a car and enjoyed Alea Tulum as our home base for adventures. Thank you Samantha and the other Alea staff for a beautiful stay!

Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.

This property is way overpriced, it looks nothing like the pictures . The room had small ant like bugs all over the floor, the last day and a half the rooms smelled like sewage in three out of the five rooms our party reserved. The hotel sales its location as a hotel with two restaurants and a bar. Hotel Alea has neither on premises ( they are located a their sister properties instead). We booked a sky view room and expected to have the experience i. the pictures. The plunge pool was DISGUSTINGLY dirty along with other pools on that property. That is NOT wha I paid for and spending your hard in money to have access to this private pool on your deck is what i paid for . Pieces of the building fell off into the main pool.